Online Customer Service Advisor

We are supporting a well-established automotive organisation in the search for a driven and customer-focused Online Customer Advisor to join their contact centre team. This is a key frontline role where you’ll support prospective customers at the very start of their journey, helping to convert online interest into confirmed showroom or virtual appointments.

The RoleAs an Online Customer Advisor, you will act as the first human touchpoint for customers engaging with the brand digitally. You’ll be responsible for handling inbound enquiries and guiding customers smoothly toward the next stage of their journey.

Your day-to-day will include:

Responding to customer enquiries via live chat, digital messaging platforms, and telephone Understanding customer requirements and matching them with suitable next steps Converting enquiries into booked appointments for the wider sales team Recording and updating customer details accurately within internal CRM systems Delivering a consistently high standard of customer experience across every interaction Working closely with sales colleagues to ensure a seamless handover and strong lead conversion Working PatternThis position operates on a structured rota covering operational hours across the week.

The wider operation runs across 8:00am – 9:00pm, Monday to Sunday, with shifts scheduled on a rotating basis. Total contracted hours are approximately 37.26 hours per week, including a daily break covering operational hours.

A typical late-shift structure may include a split pattern such as:

9:00am – 2:00pm Break period 6:00pm – 9:00pm (remote working available for the evening session)About YouWe are looking for individuals who are enthusiastic, confident, and motivated by delivering great customer outcomes. Previous experience in sales or contact centre environments is helpful but not essential.

To succeed in this role, you will likely bring:

A strong desire to build a career within a customer and sales-driven environment A positive, can-do attitude with resilience in a busy setting Clear and confident communication skills, particularly over the phone and online A professional, customer-first approach in all interactions Strong organisational ability and attention to detail A team-oriented mindset with a willingness to collaborate Flexibility to work across a rotating shift pattern, including evenings and weekends What This Opportunity OffersThis is an excellent entry point or progression role within the automotive sector, offering structured training, development opportunities, and the chance to be part of a fast-paced digital customer experience team where performance and attitude are genuinely valued.