Helpdesk Support L2 Kilkenny, Hybrid €35-45K depending on experience MPG Recruitment are delighted to be working with a well-established company based in Kilkenny who are looking to add an experienced Level 2 Service Desk Analyst to their team. This is a varied and hands-on role where you will act as the escalation point for junior analysts, taking ownership of technical issues through to resolution while maintaining excellent relationships with a diverse client base. The Role Administering and supporting Microsoft 365 environmentsMonitoring and troubleshooting server and network infrastructureManaging endpoints and carrying out routine security and backup checksActing as escalation point for Level 1 analystsIdentifying opportunities to improve client systems and cyber security postureBuilding and maintaining strong client relationships Skills Minimum 3 years experience in a Level 2 IT Support or similar roleStrong Microsoft 365 administration including Exchange Online, SharePoint, Teams, Intune and Azure ADSolid understanding of Windows 10 and 11Active Directory and Azure Active Directory managementNetworking fundamentals including TCP/IP, DNS and DHCPEndpoint management with Intune preferredMSP environment experience highly desirable If this sounds like your next move, get in touch with Margaret at MPG Recruitment Know someone who would be a great fit? Please feel free to share this post. Skills: O365 IT Support Active Directory Networking